DockCase Explorer Edition M.2 NVMe SSD Enclosure,Support 10s PLP Prevents Write Data Loss,USB 3.2 Gen 2 Type-C (10 Gbps), fits NVMe PCIe,Size 2230/2242/2260/2280,Support M-Key B+M Key UASP

***Update: The seller has reached out to me and has given me a detailed explanation in regards to my issue. Also updated the star rating."GreetingsThank you for reaching out to us. I'm Katy from DOCKCASE, and I will be in charge of handling your after-sales case. I'm sorry that the product caused you trouble. According to your order information, the product you purchased is still within the 12-month warranty period.Please rest assured that we will take responsibility for handling any quality problems with the product.We’d like to provide more details about the Power Loss Protection (PLP) mechanism and explain how it works to keep your data safe during unexpected power interruptions.Power Loss Protection (PLP): The PLP feature utilizes built-in capacitors that provide a short burst of power in the event of an unexpected power loss. This mechanism allows critical data in transit to be safely saved, minimizing the risk of data corruption. Specifically:Capacitor Discharge: When the device loses power, the capacitor gradually releases its stored energy, allowing the device to safely complete any ongoing data transfers. This discharge is an expected part of the PLP process.Automatic Protection: After the capacitor fully discharges, the device then returns to its normal state. For optimal performance, we recommend waiting about 10 seconds before reconnecting the device to allow all circuits and data systems to fully reset.UI Notification: The on-screen notification helps users understand this process and avoid immediately restarting the device after a power interruption, as doing so could disrupt the normal operation of PLP.This design helps to protect both the device and data integrity, reducing the risk of data loss even during unexpected power outages.Additionally, when using the drive as a boot device, the computer may treat the drive as “ejected” after shutdown. This requires the drive enclosure to be reconnected upon reboot so the M.2 interface can be detected, allowing the drive to be recognized.We apologize for any inconvenience this may have caused during your experience with our product. To help make up for this, we would be happy to offer a 50% refund on your purchase.Thank you for your understanding, and please let us know if there is anything more we can assist you with."In short, it is part of the design of the product, and not an actual fault of the product.Case looks great. However I've encountered 2 issues so far. Firstly, when the capacity has a charge, and when I connect it to another pc, it won't detect it unless the capacitor is fully discharged before plugging it in. Same with bios boot menu. I have to fully discharge it, turn off the pc, plug the drive in, turn the system on, then it will be detected. If i restart without discharging, it won't bedetected again. Not sure if this is supposed to be a feature by design, or not. Trying to use this as a Bootable recovery disk using MediCat. Pretty unpractical that I have discharge it before booting up. I'll add more stars if the issue can be explained or resolved. My inexpensive $15 enclosure can do what I need it to do without any problems.

This thing is great! I've gone through a lot of expensive external drives and enclosures for my work, but this one stands out. This is a solid enclosure to protect the drive of my choice, the transfer speeds are fantastic, and the screen is surprisingly more useful than I thought it would be. It holds a charge for a few seconds, in case it gets disconnected, but I haven't run into a situation where I needed that.

aseLoad moreSep 9, 2023 11:01 AMI deeply apologize, I mixed up MB/s and Mbps. 900MB/s is 7.2Gbps, which is absolutely reasonable. However, I would highly recommend that you include the need to plug the enclosure into an external power source in your starters guide booklet.All that said, I will gladly ammend my comment as it is not accurate. I appreciate the lengths you went to in order to rectify this, that speaks volumes to your integrity.Sep 9, 2023 9:58 PMHi Ben,Greetings!Thank you for your suggestionThank you very much for your understanding and support,Please feel free to contact us if you have any product questionsThanksKatySep 10, 2023 11:08 PMHi Ben,Good eveningI hope it doesn't bother you. If it's convenient for you, would it be possible for you to share your unbiased opinion on your experience with the after-sales support with other customers?ThanksKatySep 12, 2023 8:15 PMHi Ben,GreetingsWe haven't received your reply. Is there anything else we can do to assist you?ThanksSep 12, 2023 8:23 PMThat is all. I updated my review but it is still showing as the 1 star. I am unsure if you have to accept/review it first or not. I will check on it tomorrow to see if it has changed, if not then I will update it again in hopes that it works.You and your team have been amazing! I am an admin for a PC enthusiast group on FB with over 200k members, I will have no problem recommending your products when applicable.Sep 12, 2023 8:48 PMIf that’s the case, that’s really great. Thank you very much for your heart-warming reply.Sep 13, 2023 10:35 PMHi Ben,GreetingsSorry to bother you, may I know the reason why it has not been successful? This is very important for our next optimization work. Thank you again for your patience and support.ThanksSep 13, 2023 11:45 PMI just attempted to edit my review again, is that what you are referring to?Sep 13, 2023 11:45 PMI edited my review to the following...."My initial experience was not good, I was only getting speeds around 50Mbps. I ended up returning it as I thought it was a scam or something, but DockCase reached out almost immediately trying to diagnose what went wrong. The issue ended up being that I didn't have the enclosure plugged into external power, though it didn't specify in their quick start guide to do so (hopefully that gets changed). They sent me a replacement and it lives up to their claims and them some! It uses a Beryl Electric Double Layer supercapacitor (EDLCON), Realtek USB controller, and the body and heat sink appears to be from a milled block of aluminum. Even the screws are stainless steel. The spared no expense in building this enclosure, giving it high end performance and high end appearance.I would be happy to recommend this to anyone looking for performance.

Great customer support, build quality is good and functions great.

J love the info it displays

Great product. Worth the price. Easy to use - from novice to professional. And you can never truly run out of storage space. Highly recommended.